Returns & refunds

With us you have a 14-day right of return – no reasons needed. Here's how a return works, step by step.

Return period

The period is 14 days from the day you received the goods. It's enough to notify us of the withdrawal within these 14 days – the goods can still be on their way after that.

How to return an item

1. Notify us of the withdrawal. Fastest via our withdrawal form, or by email to service@weekview.de or by phone on +49 89 90157771. Please include your order number.
2. Pack the goods. Ideally in the original packaging and well protected, so the items reach us undamaged. Include a note with your order number.
3. Send the parcel to:
   weekview e.K.
   Returns
   Schatzbogen 60
   81829 Munich
   Germany
4. Wait for the refund. As soon as the parcel has arrived and been checked, we refund the purchase price.

Who bears the return costs?

You bear the direct cost of the return shipment as the buyer. Please make sure the parcel carries enough postage – we can't accept unpaid deliveries. Keep the posting receipt until the refund has reached you.

Exception: If an item is damaged, faulty or we delivered the wrong thing, we cover the return costs, of course. In that case just contact us beforehand and we'll send you a returns label.

How long does the refund take?

We refund no later than 14 days after your withdrawal has reached us – in practice usually within a few working days of the return arriving. The refund is made via the same payment method you paid with (PayPal, card, direct debit, Klarna, Amazon Pay …). This costs you nothing. We refund the purchase price and the standard outbound shipping costs; extra costs for a more expensive shipping method you chose are excluded.

We may withhold the refund until the goods have reached us or you have provided proof of postage – whichever comes first.

Condition of the goods

You may examine the items just as you could in a shop. For any loss in value caused by use beyond that (for example written-on or filled-in calendar pages), we may have to charge compensation.

Excluded from the right of return

Items that were custom-made or personalised to the customer's specification (e.g. personalised printing or individual lettering) cannot be returned, nor can sealed goods whose seal was removed after delivery if hygiene reasons rule out a return.

Something arrived damaged?

Please contact us directly at service@weekview.de – ideally with a photo. We'll sort it out for you quickly and at no cost to you. Independent of the right of withdrawal, the statutory two-year warranty applies.

Questions?

Write to us at service@weekview.de or call us on +49 89 90157771. We're happy to help.

You'll find the legally binding version in our withdrawal policy. More information on delivery and payment can be found under Shipping & payment.